You may think that the job of a travel agent looks glamorous and stress-free, but that’s not always the case. Most of the time, travel agents are working hard to create their clients’ dream vacations by scoping out deals and looking for the very best attractions. Because the job of a travel agent is largely commission-based, it makes sense that travel agents will do everything that they can to ensure that their clients are satisfied. That’s why, in today’s post, we will discuss a few of the key details that everyone looks for in a spectacular travel agent.
If you have an interest in traveling and planning trips, then becoming a home-based travel agent may be the perfect job for you! At Pro Travel Network, we provide you with everything you need to start your very own business as an independent travel agent (ITA). Whether you choose to use this opportunity to become an ITA full time or you simply want to make a little extra money on the side, the decision is yours. Learn more about our travel agent program, and contact Pro Travel Network to get started today!
Knowledge in the Field
One of the most important aspects that people look for in a high-quality travel agent is someone who knows what they are talking about. Part of the job of a travel agent is visiting different destinations, experiencing the culture, eating the food, and staying in the hotels. The point of these trips is not to relax and enjoy your vacation. Instead, travel agents use these trips as research in order to be able to make the best recommendations for their clients.
These trips are known as FAM trips, or familiarity trips, and if you want to be the best in the business, it’s important that you use them to gather as much information as possible. Your clients will no doubt ask for recommendations wherever they plan to visit, and if you want them to keep coming back, then you will need to have a few places in mind.
Sensitivity to Their Needs
Each client that walks through your doors will have a different need. While one client may wish to splurge on a luxurious, all-inclusive vacation, the next client may be more interested in saving as much money as possible. The key to impressing your clients and encouraging them to keep coming back is to listen intently to their needs. Anyone can be pushy and try to make the most sales, but you will probably find that doing so doesn’t result in any repeat clients.
The best way to gain respect and trust from your clients is to make sure you listen to what they’re telling you they want. Keep in mind that they are coming to you to make their dream vacation a reality, therefore, you will need to make sure that you are creating a trip that meets their desires and not your agenda.
A Comfortable Fit
Hiring a travel agent is much like hiring any other service, and it’s important that you and your client feel comfortable around each other. In order to trust you and trust the service you’re providing, your clients will first need to feel comfortable with you. Comfort is a combination of gut sense and follow-through on your part. If you’re doing your best to find them the best deals, listening to their needs, and doing everything that you can to ensure that their trip goes smoothly, then there’s a good chance that your clients will return. However, you also have to keep in mind that some clients may not feel comfortable with you, despite your best efforts. This is normal, and while you may lose some clients along the way, the loyal clients will remain.
It’s no secret that anyone can go online and book their own flights, hotels, and excursions. However, it’s much easier for consumers to go to a travel agent and have you do the work for them. For this reason, many clients will come to you because it will save them time and money by doing all of the stressful and time-consuming work. In today’s society, there’s never enough time in the day to do everything that you want to do, and planning a trip takes a lot of time and energy. When a client comes to you, they want to ensure that you will give their trip the dedicated attention that you would to your own, ensuring that their vacation is in good hands.
Start Earning Money Doing What You Love!
If you are interested in becoming a home-based travel agent, then Pro Travel Network can help! We provide you with all of the tools and training you need to learn everything there is to know about being a travel agent. Once you finish our travel agent program, you will be able to start your own business and begin helping clients as an independent travel agent. Learn more about our travel agent program, and get started towards becoming an ITA today!