As a travel agent, you will need to interact with different people every day. Whether you’re helping clients book their dream vacation or you’re meeting with vendor and hotel managers, there are a countless number of people you will need to impress. With that in mind, if you want to do the best at your job, then it’s important to be kind and courteous to everyone you meet. Continue reading below where we will highlight the most important aspects of travel agent etiquette to help you better engage with your clients and take your career to the next level.
If you are someone who enjoys traveling and helping people plan their dream vacations, then Pro Travel Network is the place for you! We are one of the leading companies in the business, and we offer a travel agent program that can provide you with all of the skills you need to start your own business as an independent travel agent. Whether you’re looking for a way to earn some extra money on the side or you’re interested in changing your career, our program is the perfect solution. Learn more about how you can become an independent travel agent through our travel agent program, and get started today!
Show Respect for All
When you begin your career as a travel agent, you will find yourself in many different situations, from interacting with clients to networking with future suppliers. One of the most important things you can do when working with these people is to be respectful. When you’re networking with suppliers, try to keep the conversation focused on the business. Be respectful when you tour new hotels, and keep any negative comments to yourself. You never know who may be listening, and the last thing you want is to burn any bridges. Additionally, when you are speaking to clients, there is a good chance that some of them will talk to you as if you are their personal butler. It’s important to not take their attitude personally, and do your very best to speak to them with kindness and do everything you can to ensure that their trip is everything they want it to be.
Another situation in which you will need to practice respect is on your FAM trips, or familiarity trips. These trips are used as a way to brush up on your skills and learn more about the products you will sell to your clients. On these trips, respect is of the utmost importance. You will be working with many different people in your field, and it’s important to show your respect by dressing appropriately and showing up on time for each meeting or event.
Focus on the Client
In today’s society, using technology and being a part of social media is inevitable, especially if you are trying to make a name for yourself in the travel agent industry. However, it’s important to remember that your client is your number one priority, and they are the people you want to impress. If you’re meeting with a client, then it’s important that they have your full attention as soon as they step through your door. One great way to make a lasting impression is by paying more attention to your client than to your screen when they come in for a meeting. It can be difficult at times, especially if you’re using your computer to pull up trip information, but your client will be more impressed with your work if you avoid taking calls or responding to messages while you are discussing their trip.
Use Good Communication Skills
Communicating effectively and efficiently is one of the most important parts of your job as a travel agent. Not only will you need to stay connected to your suppliers, but you will also need to be able to update your clients about their trips in a timely fashion. For this reason, it’s important that you make it a priority to return phone calls, answer emails, and make time to speak to your clients on a regular basis. If you fail to return emails and phone calls, then it could end up costing you not only business from paying clients, but also the support of your suppliers and possibly even future business if your clients don’t recommend you to their friends.
In addition to being prompt with returning phone calls and emails, you will also want to make sure that you are professional when communicating with associates and clients. You don’t want to answer the phone or reply to an email the same way with a client as you would with your best friend. Instead, make sure to always say your name and your business, use full sentences, and personalize the conversation to each person you speak with.
Start Our Travel Agent Program Today!
At Pro Travel Network, we want to provide you with all of the tools you need to become a home-based travel agent. Not only will you be able to use your love of travel to further your business, but you will also be able to do it all from the comfort of your home! Learn more about our travel agent program, and give us a call to get started today!