Communication makes up a large part of what you do as a travel agent, from communicating with clients about what they want in a trip to communication with suppliers. As you can imagine, it’s important for your business that you have the necessary skills to communicate effectively, otherwise, you may find yourself in some stressful situations. In part one of this series, we will provide you with a few tips that will help you communicate.
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Use Positive Non-Verbal Cues
When communicating in person, non-verbal cues play a large role in how the other person perceives you. Certain movements such as tilting your head or nodding while the other person is speaking shows that you are actively listening to what they have to say. On the other hand, movements like crossing your arms or just staring at the person while they are speaking may not give the other person the best impression, and they may start to question whether or not you’ve actually heard anything they said.
As your clients are speaking to you about what they need and want out of their trip, it’s important to be conscious of how your body language might be portrayed. Think about how you hold yourself and what facial expressions you might use. If you know that your “neutral” face can be somewhat off-putting, then make an effort to practice a kinder expression.
Wait for the Other Person to Finish
Everyone has at least one person in their life who gets excited about a conversation and will immediately jump in with their feelings. When you feel passionate about something — like traveling — it’s easy to become overwhelmed by your feelings and start to talk over the other person. As a professional, it’s important that you give your client enough time to finish their thought before you speak. Speaking over them may give them the idea that you aren’t listening to them, especially if they are explaining something that is very important.
Send a Clear Message
There may be times when you are meeting with a new client and their vision is simply not possible given the budget or time constraints. Some of your clients will have thought about their dream vacations for years, and they may not have thought about the fact that some things aren’t possible. In these situations, it’s important to be completely clear and concise with your message. If you use words that are vague as a way to try and let your client down easy, then there is a good chance that the real message may not get through. Instead, choose your words carefully, and make sure that everything you are saying is completely clear.
Miscommunication can cause a lot of problems in the long run, and depending on the situation, it may even cost you business. Asking a lot of questions may seem annoying, but it’s the best way to make sure that you and your client understand each other completely. Don’t be afraid to ask your client to clarify what they want, or to elaborate on what they mean. The more information you have, the better.
Learn More at Pro Travel Network!
Effective communication is an important skill to have, and at Pro Travel Network, it is a skill that we value highly. When you choose to join one of our four travel agent programs, we will give you all of the tips and tricks you need to be successful. Learn how you can become a travel agent and start your own at-home business with Pro Travel Network. In the meantime, keep an eye out for part two of this series!